Friday, May 4, 2012

Google tech support

So, I use a Google Voice account for text messaging, and it's usually great, except that sometimes it will just completely stop sending or receiving messages, with no indication to me that it's happening!

Since there's no way to know if I've missed an important message, I decided to try to contact Google tech support... only to find out that they actually DON'T HAVE ANY.

They have a joke of a support forum that's almost never viewed by staff, and their phone system (which isn't listed anywhere on Google's sites, you have to find it yourself) is HORRIBLE, and usually just ends up telling you to go to the support website...

The issue I'm having seems to be fairly common among google voice users, so I'm really not sure why it's not getting any attention. But what's much more anoying is google's lack of any form of support.

Being one of the largest and most powerful companies on the planet, I can't figure out any explanation for them not providing human based support to their customers.

/end rant/

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